Cancellation & Refund Policy

This Cancellation & Refund Policy (“Policy”) describes the conditions under which refunds may be processed by TRAVSM for services and investment products offered through our website.

1. General Policy

1.1 All investments made through our platform are governed by the applicable Investment Agreement executed between TRAVSM and the Investor.
1.2 Investments are typically non-cancellable after successful payment, except as may be explicitly permitted under the Early Exit and settlement provisions of the Investment Agreement.
1.3 Refunds, where applicable, will be processed only in accordance with this Policy and the corresponding Investment Agreement.

2. Refund Eligibility

Refunds may be considered in the following scenarios:

• TRAVSM is unable to initiate or provide the service or investment for reasons attributable solely to us.
• Duplicate payments or transactions caused due to a technical error on our platform or payment gateway.
• Any other scenario expressly mentioned as refundable in the Investment Agreement or specific offer terms.

Refunds will not be provided for the following (including but not limited to):

• Change of mind after successful investment.
• Incorrect or incomplete information submitted by the user.
• Failure to complete KYC or provide required documentation within stipulated timelines.
• Bank-side or payment gateway failures not attributable to TRAVSM.

3. Refund Request Process

3.1 All refund requests must be submitted in writing using the contact details available on our website.
3.2 You must provide transaction details, date of transaction, payment reference, and any supporting documentation required for verification.
3.3 Upon receiving your request, we will review and, if approved, initiate the refund in accordance with this Policy and applicable laws.

4. Early Exit & Settlement

4.1 Any Early Exit from an investment will be governed strictly by the Early Exit and settlement terms set out in the Investment Agreement.
4.2 In case of Early Exit, returns may be recomputed at the applicable adjusted interest rate and may result in lower total returns than originally scheduled.
4.3 As specified in the Investment Agreement, certain payouts (such as the first quarter’s interest in specific cases) may be withheld or forfeited and will not be refunded.

5. Non-Refundable Components

The following components are generally non-refundable:

• Investment principal already processed and confirmed as per valid KYC.
• Interest amounts already paid to the Investor.
• Payment gateway charges, convenience fees, or other transactional fees.
• Any statutory charges, duties, or taxes paid to government authorities.

6. Refund Processing Timelines

6.1 Once a refund is approved, we will endeavour to process it within:

• 5–7 business days for UPI-based refunds, wherever supported.
• 7–14 business days for refunds to bank accounts.

6.2 Actual credit to your bank or payment instrument may vary depending on your bank, payment provider, and other external factors beyond our control.

7. Contact for Cancellations & Refunds

For any queries or requests relating to cancellations or refunds, please contact us using the support email address or contact form provided on our website. We may request additional information to verify your identity and process your request.

← Back to Home